Product: Gabriel Shock Absorber Clear all filters (2 of 2 reviews match)
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Rockauto in Madison, Wisconsin - *** *** junk parts

1.0
Details
I got a pair of *** struts pulled them out of the box and one was junk im *** pissed and i will never buy rock auto *** again
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Review
#1135972 Review #1135972 is a subjective opinion of poster.
Product
Gabriel Shock Absorber
Reason of review
Bad quality

AutoZone - Confused and aggravated

2.3
Details
We had a shop replace the the shocks on our truck in 2015, they blew out at right about a year and a half later so we paid to have them put on again. These lasted just 6 months before we had to have them replaced again. After doing some research we found out (what we had suspected all along) that the shocks were the wrong ones and were 3 inches too short. Our mechanic is blaming Autozone for giving him the wrong shock, Autozone is blaming the manufacturer for a catalogue misprint and the manufacturer is blaming Autozone. Of course we are the ones that are out of pocket with a messed up suspension on our truck. Although Autozone is replacing our shocks, we are trying to figure out who is at fault and needless to say feel we deserve to have some of the money we have paid out reimbursed. Autozone is being no help with the manufacturer, it's all up to us and we didn't even make the mistake. The least they could of is assist us in dealing with their supplier if the fault is not theirs.
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Review
#1117256 Review #1117256 is a subjective opinion of poster.
Product
Gabriel Shock Absorber
Pros
  • Manager i was dealing with
Reason of review
repeatedly recieved wrong part
Loss
$268
Preferred solution
Full refund
Tags
  • Truck Shocks

Contact Gabriel Customer Service

Mailing Address:
Ride Control, LLC 39300 Country Club Drive
Farmington Hills, Michigan 48331
United States
Phone:
(800) 251-5932
All Gabriel Contacts